Informat about shipping costs and delivery
Due to the excessive burden on the postal companies and delivery services due to the worldwide CorVid-19 pandemic, there is a high probability that delays will occur in both Thailand and the destination country. We have no influence on this and hope for your understanding.
1. We only charge a flat shipping fee of 2,50 Euro per order (value will be converted into the selected currency during the payment process) regardless of the quantity of ordered items, there are no additional postage fees for our customers. This applies worldwide, no matter in which country the parcel is sent! This very small shipping fee does not resemble the real shipping costs anyway, which of course are much higher but will be paid by us.
2. The costs for packaging, handling, etc. are already included in the prices.
1. We basically send goods by Priority Airmail. To some countries though, we currently can only send goods via SURFACE MAIL (sea and land routes). Please check the list underneath concerning your countries regulation. Anyways, we do send all shipments with registration / certified mail via Thailand Post. The Thailand Post proved to be exemplarily reliable and neat. None of our parcels ever got lost so far!
Airmail is (since 02. June 2020) possible again to the following countries:
No airmail, so only Surface Mail (sea and land routes) is possible to:
To all countries that are not listed here, no shipping is currently possible.
2. The receipt of each registered shipment must be countersigned by the recipient. By registering (with bar code) the goods and service are insured and therefore an official investigation by the postal company is possible. Further you can "Track & Trace" (online tracking) the shipment, although some postal companies of other countries are rather slow and lazy by updating the data, and the Thailand Post itself is responsible only for updating the data within Thailand.
3. We strive hard to provide the fastest possible shipping, usually within a working day after the receipt of payment via PayPal or directly onto our German account. Only exceptions are creams, balms and lotions that have an expiration date and which we prefer so buy "fresh", so in some cases it might take 1-2 days more.
4. We ship directly from Thailand with Thailand Post - delivery usually takes about 2 weeks however, severe delays can currently be expected due to the COVID-19 pandemic. This period is, however, highly dependent on the national postal company in the recipient country. The mentioned 2 weeks are a guideline, not a guaranteed commitment. We (unfortunately) have no effect or authority on the postal companies and their processing and delivery of mailings.
5. On Sundays and national holidays, the Thailand Post is closed.
6. The shipping with other companies (e.g. UPS, DHL, ...) is available upon request, though only after additional payment for the higher postage costs.
7. Express shipping is also possible, but only at special request and usually with considerable surcharge (which unfortunately is often disproportionate to the price of the items ordered).